Returns & Refunds

Last updated: 11 June 2026

We want you to love what you ordered. If something isn't right, we offer 30-day hassle-free returns.

Return eligibility

• Returns must be requested within 30 days of delivery.
• Items must be unworn, undamaged, and in their original condition and packaging.
• For hygiene reasons, earrings cannot be returned unless faulty.

How to start a return

1. Contact us via our Contact page with your order number and the item(s) you wish to return.
2. We will reply within 1–2 business days with return instructions.
3. Once we receive and inspect the return, your refund is issued to the original payment method within 5–10 business days.

Return shipping

Return postage is the responsibility of the customer, unless the item arrived faulty, damaged, or incorrect — in which case we will cover it or send a free replacement.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with photos and we will make it right with a replacement or full refund — no need to post anything back in most cases.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law, including remedies for products that are faulty or not as described.