voidborne

FAQ

How long does shipping take?

Orders are processed in 1–3 business days, then delivered in 7–14 business days worldwide. Every order includes tracking. Full details in our Shipping Policy.

Do you offer free shipping?

Yes — free shipping on all orders over $100 AUD. Below that, shipping is calculated at checkout.

What are your pieces made of?

Our jewellery is crafted from silver-tone and dark-oxidised alloy metals, with enamel and gemstone-style detailing on select pieces. Each product page lists the materials for that piece under “Details”.

Will my jewellery tarnish?

With proper care, no. Keep pieces away from water, perfume, and sweat, and store them in a dry, sealed pouch when not worn — see the “Care” section on every product page.

How do I find my ring size?

Check our Size Guide — it covers how to measure your finger at home and how to choose necklace lengths. Many of our rings are open-band designs with a flexible fit.

Can I return my order?

Yes — we offer 30-day hassle-free returns on unworn items in original condition. See Returns & Refunds for how to start a return.

My order arrived damaged — what now?

Contact us within 7 days of delivery with photos via our Contact page and we'll send a replacement or full refund.

Do you ship to my country?

We ship worldwide! Delivery is 7–14 business days after dispatch. Note: international orders may be subject to local customs fees.

Is checkout secure?

Yes. Payments are processed through Shopify's PCI-compliant checkout with 256-bit SSL encryption. We never see or store your card details.

How can I reach you?

Email voidbornestyle@gmail.com or use our Contact page — we aim to reply within 1–2 business days.